Please read these terms of sale carefully.
Your agreement to these terms and conditions will be required before your order is processed.
In these terms and conditions, “we” means Samaco Holdings Limited, trading as Cohen and Massias, (and “us” and “our” will be construed accordingly), and “you” means our customer or potential customer (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps: (1) you must add any the products you wish to purchase to your shopping basket, and then proceed to the checkout; (2) if you are a new customer, you must then create an account with us and log in or you can proceed as a guest; if you are an existing customer, you must enter your login details; (3) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale; (4) you will then be given the option to pay with credit card or Paypal. If you choose Paypal, you will be transferred to that website to complete payment; (5) we will then send you an initial acknowledgment via email to confirm we have received your order; and (6) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order; (7) once we ship your order we will send you an e-mail with the website link of the tracking information.
We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking your details before confirming. You may correct those input errors before placing your order by editing the fields.
We do not have to accept your order and reserve the right to refuse or cancel any order. This may be done for example if:
– Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
– Payment has been made using a card issued in a country we are unable to dispatch to.
– There is an error on the website regarding the price or description of a product.
– The items ordered are no longer in stock or available.
– We have tried contacting you about your order and have not heard back within a reasonable period of time.
If the items you have ordered are unavailable you will be notified as soon as possible. By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.
(4) The products
All of the products advertised on www.cohenandmassias.com are 100% authentic and we are authorised retailers for these products.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product. We reserve the right to hold an order in the event of a price error. Prices are subject to change at any time.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full and in cleared funds.
Clients will not have to pay any VAT within Europe.
Payment for all products must be made online by Credit / Debit Card or Paypal.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
(6) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products.
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We dispatch goods using Recorded Signed for Delivery which provides proof of posting, signature on arrival and online confirmation of delivery. Please remember that you will need someone to sign for and accept Recorded Signed For Deliveries.
If there is no one to receive the goods, the courier agent may leave a card informing you of attempted delivery then retain the goods at your local delivery office for collection or redeliver by prior arrangement.
Please bear with us during busy times of the year. We will try out best to process orders, answer emails and returns in good time but occasionally due to volume there may be delays.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).
We will be entitled to recover payment for the products even where ownership has not passed to you.
We offer a 14 working day returns guarantee which means that if for any reason you are not entirely satisfied with your purchase, you can return it to us in its original condition within 14 working days of the date you received the item and we will issue a full refund for the price you paid for the item. The only condition of this policy is that the item meets the following requirements:
• No sign of wear
• Returned in the condition you received it including all packaging, manual and warranty
• Any links removed are replaced
Please note that we cannot be held responsible for returned goods that are lost in transit. In the event of a return you should proceed with a return request form so that we can issue a return number. Delivery costs of returned goods are payable by the customer, except in the following cases:
• Wrong item sent to customer
• Item received in a damaged state
• Item faulty from manufacturer
Refunds will be made within approximately 1 week of receipt of the returned item to allow for a careful inspection of the goods. The full money will be refunded by the same method payment was taken. Please note that refunds cannot be made to any third parties.
Faulty or incorrect goods
All items are thoroughly inspected before they are dispatched. In the unlikely event that you receive an item from us which is faulty or incorrect, please return the item to us within 14 working days of receipt and we will arrange a replacement. Please follow the instructions, as outlined above.
Item damaged in transit
Whilst we endeavour to offer a first class service including using good quality packaging to protect your watch or jewellery, some situations are beyond our control. If you take delivery of a package and the contents have been damaged in transit, you can return the item to us within 14 working days of receipt for exchange. Please contact us as soon as possible to arrange this.
Should your gift be unwanted, refunds will only be made to the payment card used to purchase the goods. So if you buy a gift online, the ”recipient” will not be able to get a refund. If they want to return the goods, we will offer an exchange or credit for the value of the return within the14 days of the date you received the item.
Cancelling an order before dispatch
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need to give us your name and address details, as well as your order number to cancel your order. Please quote order number on all correspondence.
The procedures set out here, to cancel an order or return an item/s do not affect our right to reject faulty goods. In the event that we find a fault after a refund has been issued, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
(10) Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 7 days of the day we received your valid notice of cancellation.
(12) General terms
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section 12, these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website. These terms of sale will be governed by and construed in accordance with Gibraltar law, and the courts of Gibraltar will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(13) Online Promotional Voucher terms & conditions
a) One promotional voucher per order.
b) The online promotional voucher may only be redeemed on our website www.cohenandmassias.com toward the purchase of products listed on the website. They cannot be redeemed at our stores.
c) Promotional vouchers cannot be used retrospectively i.e. applied to orders already placed with us.
d) Please refer to your promotional voucher for the expiry date and any additional offer restrictions.
e) This promotional voucher has no cash value and is not transferable.
f) Please note that voucher codes cannot be used in conjunction with any other offer.
(14) Gift Vouchers
Your Gift Voucher can be used solely to pay for items sold on this website. To redeem the value associated with your Gift Voucher you will be required to provide your Gift Voucher code during the checkout process.
You cannot redeem this Gift Voucher at any other merchant or for cash.
You cannot redeem this Gift Voucher at our shops – you can only redeem it on this website.
Any unused value will remain on your Gift Voucher until spent.
If the amount of your order exceeds the value remaining on the Gift Voucher, you will be required to pay for the balance.
You may use more than one Gift Voucher at a time.
No fees will be charged in connection with your Gift Voucher.
Your Gift Voucher is non-transferable and its resale is prohibited.
Your Gift Voucher cannot be redeemed for cash and has no cash value.
Gift Vouchers are only valid for up to a maximum of 120 days after purchase.
Please contact us if you have any questions or issues in connection with your Gift Voucher.
(15) About us
Samaco Holding Ltd. t/a Cohen & Massias
Our registered office is 143 Main Street, P.O. Box 160, Gibraltar.
Company registration number 104703